English / Cymraeg

About us

Carers Trust North Wales Crossroads Care Services is the leading provider of emotional and practical support for unpaid carers and the people they care for across North Wales. We are a registered charity, and a network partner of Carers Trust which is a national organisation of local charities.

We have over 35 years of experience of providing a range of services to carers in Anglesey, Conwy, Denbighshire, Flintshire, Gwynedd and Wrexham. We aim to improve the lives of carers by providing them with respite from caring, allowing them time to themselves knowing that the person they care for is in safe hands.

We are registered with the Care and Social Services Inspectorate Wales to provide services to both adults and children and we are an Approved Provider of Care for the Betsi Cadwaladr University Health Board and the six local authorities across North Wales. Our support can therefore be given to carers and people with care needs of all ages and health conditions. Each service user will receive a unique home or community based bilingual service ranging from the low level provision of companionship to high level personal care.

All our staff are highly trained and qualified and all have undergone an up-to-date enhanced DBS disclosure check.

View our wide range of home and community based services > View Here

Our Vision

Carers Trust North Wales wants every unpaid carer in North Wales to be recognised, supported and offered services to help them maintain their own health and wellbeing.

Our Mission

Carers Trust North Wales:

  • provides services within the diverse region of North Wales which responds to the needs of carers and the people they support, offering them peace of mind and understanding.
  • works with carers and other stakeholders to influence service innovation and growth.

Our Values

Carers Trust North Wales places carers and the people they support at the heart of everything we do:

  • Trust - we understand that our services can only respond to carers' needs when they trust us to care for the person they support
  • Involvement - carers and the people they support drive Carers Trust North Wales's service design and development.
  • Quality - by employing motivated, trained, qualified and committed staff, we ensure that our services are high quality, flexible, responsive and continually improving.
  • Family friendly - we recognise that our service impacts on families and friends - not just the carer and the person they support and so we design our services with that in mind.
  • Availability and accessibility - we work to make our services available and accessible to as many carers and people they support as possible.
  • Dignity and respect - we always treat carers and the people they support with dignity and respect.
  • Working for change - we work proactively with government and policy makers at national and local level to influence legislation and practice.
  • Partnership working - we actively explore opportunities for establishing joint projects and relationships with both carer organisations and other organisations that will improve services for carers and the people they support.
  • Learning - we learn from the good practice of others in order to improve our services for carers and the people they support and we encourage others to learn from us.
  • Language - we respect the diversity of culture and language within North Wales and ensure the delivery of a bilingual service as required.